Put an AI agent
on every conversation
Synth builds, runs and grades AI agents across chat, voice and email. Every decision is traced, every answer can be replayed, and every rule stays yours to change.
Running in production at 400+ support teams
One system to build, run and grade every agent
Most teams stitch together a prompt tool, a bot vendor and a spreadsheet of spot checks. Synth is the whole loop, so a fix found in grading is live in minutes.
Every answer arrives with its working
Open any conversation and replay it step by step: what the customer meant, which tool was called, which rule allowed the action, and what the model was given to write the reply.
of steps logged, tool calls and rules included
of full traces kept, longer on Enterprise
to replay a conversation on a new flow or model
Bring any model. Keep the stack you have.
Pick a model per step, not per contract. Route simple intents to a fast model and hard ones to a frontier model, and switch either without rebuilding the agent.
Connected systems
calls today
Helpdesk
Tickets and warm hand-offs
18,420
CRM
Customer profiles and history
12,977
Commerce
Orders, stock and returns
9,364
Payments
Refunds and disputes
2,108
Data warehouse
Traces and scores, exported
41,250
Identity
Verification and SSO
6,733
Built around the work, not the chat window
Each industry ships with flows, rubrics and integrations for the conversations that fill its queues.
Teams that stopped sampling and started reading every conversation
Ready for the teams who get audited
Synth runs in your region or your cloud, keeps customer data out of model training, and records every action with who approved the rule behind it.
Data residency
EU, US or UK hosting, or a private deployment in your own cloud account.
Single sign-on
SAML and OIDC with SCIM provisioning, and roles down to a single flow.
PII redaction
Card numbers, IDs and health data masked before any model sees them.
Guardrails
Policy checks on every reply, with blocked answers routed to a person.
Audit log
Every rule change, deployment and action, exportable to your SIEM.
No training on your data
Conversations are never used to train shared models. In writing.
Certified
Audited annually
EU data residency
Synth meets the requirements for ISO 27001, SOC 2 Type II, HIPAA and GDPR.
Which language models does Synth use?
How long does a typical launch take?
What happens when the agent cannot help?
Is our data used to train models?
What counts as a resolved conversation?
Notes from the team
All posts
